Queen City Paws stands behind its puppies with a one-year genetic health guarantee. All puppies sold by Queen City Paws are in the best possible health. While our puppies are in our care, we feed them Science Diet Puppy food and give them the necessary care to grow into strong and healthy pets for years to come.

When our puppies leave our home to go to their forever homes, they will have had their first set of shots, and will have been carefully checked by a licensed vet and received a clean bill of health.

Should any problems be found by your puppy’s new veterinarian within the first 48 hours after taking your puppy home, and the problem is found to be life-threatening or disabling, Queen City Paws will refund the full purchase price. Families will be granted the right to keep or return the puppy at this time.

Queen City Paws tests all breeding dogs with Embark DNA testing to determine if there are any genetic abnormalities.  We are committed to ensuring that no known abnormalities are introduced into our breeding program.  However, in the rare case that any hereditary or genetic disorders are found within the first year of life, Queen City Paws will require a written statement from the puppy’s veterinarian stating the puppy’s condition and that the findings are hereditary. Queen City Paws also reserves the right to take the puppy to our veterinarian for medical examination for the same findings. Queen City Paws will not cover any incurred medical expenses. If such a condition is validated, adoptive families may return the puppy without refund and will be granted first pick of the next available litter pending a future litter is conceived.

If at any time one of our families are no longer able to care for their dog, Queen City Paws will accept the return of the puppy/dog without refund and will either keep the dog or find another loving home for the dog.

Queen City Paws stands behind our dogs and our puppies because we are dedicated to raising healthy, robust dogs that will be loving companions for years and years to come.